Frequently Asked Questions (FAQ)

Shopping Information

What Shipping Methods Are Available?

For domestic shipments (customers within Canada) we generally ship via Canada Post or one of the local couriers such as Fedex or UPS.  For customers residing near Vancouver, BC, local pickup may be an option.  Packages going to USA may be sent via UPS or USPS.  Packaging going to other international destinations are via courier only such as UPS/DHL.

We no longer ship to PO Box addresses as per our carrier’s restrictions!

Which Currency Is Used For Pricing?

The products listed in our shop and shipping are listed in USD (United States Dollar).  Our payment processor, Stripe, can convert the funds to your local currency.

Is Local Pickup Offered?

Yes, if you reside in or are close to Vancouver, British Columbia, Canada you are welcome to pick up your order in person to avoid shipping fees.

Is There An Order Minimum?

Yes, we have an order minimum of $19 (before shipping and taxes).  This order minimum is in place for us to offset the costs associated with processing, packing, and shipping your orders out.  Shipping rates are higher than what we charge you, so the order minimum helps us balance the additional costs.

Are there discounts for larger quantity purchases?

Yes, if you are looking to order more than 150 sets there is a 20% discount.    There is a minimum of 10 sets of the same style/color option per selection.  Please reach out to us for more details.

Do you offer any sponsorships?

We have discontinued our sponsorship programs and no longer provide free wheels to people who don’t have an established relationship with us.  Our biggest supporters and top customers will continue to receive our good graces for supporting our business!

Do You Ship Internationally?

Yes, we ship worldwide!

All international shipments are subject to taxes/duties/fees/VAT/levies which are charged by your country’s customs/government which we have no control over.  It is your responsibility to figure out and pay any additional fees when your package arrives.

A new international economy shipping method has been added for our overseas customers!  

How Long Does Shipping Take? 

The closer you are to Vancouver, BC the quicker it will take to receive your package.  Customers residing in the province of British Columbia may receive their packages in 3-5 business days, and up to 6-10 business days for other locations in Canada.  For shipments going into United States, it may take between 1-3 weeks for your package to arrive subject to customs.  For shipments outside of Canada or United States, the shipment times will vary greatly so feel free to contact us for a rough estimate.  Please note, these are estimated timelines for when the package is in transit.

Orders will require 3-10 business days to process in most cases before they get sent out (as most our wheels are made-to-order).  Larger orders take longer to process.

Payment Information

What Payment Methods Are Accepted?

At this time, payments are handled by Stripe which is our chosen payment processor.  Stripe handles all credit card transactions securely.  Major credit cards from every country are supported, including Visa, Mastercard, American Express, and Maestro.  PayPal is also accepted!

Is Buying On-Line Safe?

Yes!  Our payment processor Stripe is being used my millions of online businesses across the world, connecting customers to businesses in a safe and secure manner.  We do not directly store any other information.

Orders and Returns

How do I place an Order?

Feel free to visit our “Shop” page and select the items you are interested in and add them to your cart.  Afterwards, proceed with making your payment through the checkout system.

Who should I to contact if I have any queries?

Please visit our “Get In Touch” page if you have any questions or concerns regarding the website or products!

How long does it take orders to ship?

Most orders will be shipped within 3-7 business days.  If there are any additional delays you will be contacted via email.
During sales periods, such as “Black Friday” or “Christmas” periods, orders will begin to process and ship out after 7-14 business days.

Do you offer returns/exchanges?

All sales are considered final after they are shipped out.  If for any reason you are not satisfied with the items you receive, a refund will be given ONLY after items have been sent back to us. 

Buyers will be refunded the cost of the items sent back MINUS shipping/handling fees as well as payment processing fees.
If free shipping was given for your order and you want to send the items back for a refund, the standard shipping fee that would have been charged will be deducted from your refund.

Buyers are responsible for all fees/charges for sending the items back to us.

If any package is refused and sent back to us, you will be responsible for all associated shipping fees incurred for this order which will be deducted from any refund amount.

How Can I Cancel Or Change My Order?

Please contact us right away  if you ever need to cancel or change your order.  Once items have been shipped out they cannot be changed or canceled!  All orders that are cancelled will be refunded minus payment processing fees we incur.

How Do I Track My Order?

Once items are shipped out, you will receive an email notification with a tracking number.  Please take note of the carrier/shipping compnay used and input the tracking information on their respective websites.  Below are links to our commonly used carriers/shipping companies:

Canada Post Tracking

United Postal Service (UPS)

Federal Express (Fedex)

My order has not arrived, what do I do?

Please use the tracking number with the respective carrier to locate your package.  If your package has not arrived after the estimated delivery dates, please contact us back we will launch an investigation with the shipping carrier/company.

If for any reason the item is found to have been lost/misplaced by the shipping carrier/company, we will refund you or you can have the items re-shipped after the investigation has been concluded.