Terms of Service / Policy

General Information

Thank you for shopping at Vancity Diecast. Please review this page prior to placing your order.
By placing an order, you agree to have read over and accepted the all the details indicated here.

Last modified: December 20, 2020

PLEASE READ EVERYTHING IT IS IMPORTANT.

We want to inform our customers to the best of our ability regarding the product quality and service.  Vancity Diecast is a brand new company, and we understand that over the course of business not everyone will be completely satisfied with our products/services.  Our products and service will continue to improve over time.

Vancity Diecast branded wheels are created using 3D printing technologies. This is fairly new technology in recent years and it is continously being refined. As time progresses and more orders are fulfilled, Vancity Diecast will continually upgrade equipment in order to better serve its customers.

We are transparent with our product quality and we will list the shortcomings/limitations so there are no surprises when you receive them.

Regarding product quality of the 1/64 Vancity Diecast created wheels:
There are many limitations to 3D printing technologies; accuracy of the wheels are not 100% perfect respective to the renderings done through AutoCAD and 3D modelling programs.
– you may see some tiny breaks, nubs, or cracks in the wheels, which are the remnants of support structures attached to the wheels during the printing step.  If you see any bumps or nubs in the back, you can use flush cutters to trim them.
– wheels may not be 100% perfectly true and round.  During the curing process shrinkage occurs which may warp/distort the shape of the wheels.  Axle holes may be drilled out by hand, which means wheels may not spin straight.
– wheels with thin spokes should be handled with care as they may be prone to breaking before or during installation.
– the wheels are printed using white material which may slightly discolor during post processing or prolonged exposure to sunlight.  The wheels are not “paper white” and may show a hint of yellowing.

Regarding axles and tires:
At this time, we are currently experimenting with various forms of axles and ways tires can be created to match the wheels for swap purposes. The axles and tires included are subject to change at any time we see fit. Vancity Diecast branded wheels are compatible with tires from Car Culture or other Hot Wheels premium lineups as we make the wheels close to the same size as the ones Hot Wheels/Mattel makes. Vancity Diecast branded wheels have axle holes which are close in size to original Hot Wheels axle sizes.

– axles require to have the ends closed, through the usage of crimps/hammer taps/glue, or other means you see fit.  Please review our wheel swap guide for pictures.
– for older wheel styles tires will not completely cover the width of the wheel. By design the tires are smaller than the width of the wheel in order for the lip of the wheels to poke slightly for looks and clearance.
– our standard rubber/silicone tires are hand cut/processed.  These will slip over any of our wheels.

Regarding orders including diecast:
All diecast products sold can be considered in good/excellent condition, but NOT gem mint.  As with many other collectors, we take good care of our diecast collection.

As with all Hot Wheels, some may have errors from factory with paint/decals/tampos.  Minor imperfections are expected.

Original packaging may have scratches/creases/wear.  Corners of the packaging may have folds or other imperfections.  As the car moves around in transit, the plastic blister bubbles may crack since the material is flimsy and is more evident during colder weather periods.  Packages can get tossed, thrown, damaged while in transit.  We are not responsible for cracked plastic blisters that occur while in transit.  If you require more close-up photos please ask before purchase.

We may use painter’s tape which gets applied over the plastic blister bubble to reduces the chances of cracking while in transit.  You need to remove this tape carefully and slowly in room temperature.  This does not guarantee that the plastic blister bubble won’t crack.
All claims of diecast damage must be brought up with the shipping carrier.

 

Ordering

After receiving a confirmed payment, there is a 24 hour waiting period given in case you need to modify your order or cancel it.  Cancelled orders will be refunded minus any payment processing fees we incur.

Most orders will be shipped within 3-7 business days.  If there are any additional delays you will be contacted via email.
During sales periods, such as “Black Friday” or “Christmas” periods, orders will begin to process and ship out after 7-14 business days.

Orders can be cancelled by Vancity Diecast at any time for any reason.  For any suspicious orders/transactions they will be voided and information may be forwarded to corresponding authorities.  We know fraud is rampant online, and it will not be taken lightly.


 

Shipping

At this time we ship to Canada and the United States.  Shipping may be offered to other international destinations, feel free to message us back for a shipping quote.  All outbound shipments must be trackable to your destination for your protection and ours.

We will only ship to the address listed on the order page. If you need to change the shipping address, we will have your order cancelled and you will have to place a new order with the correct shipping address.

All international shipments are subject to taxes/duties/fees/VAT/levies which are charged by your country’s customs/government which we have no control over.  It is your responsibility to figure out and pay any additional fees when your package arrives. If any package is refused and sent back to us, you will be responsible for all associated shipping fees incurred for this order which will be deducted from any refund amount.

All orders will be carefully packed, items inspected, and a photo will be taken of all the contents that are included for review if discrepancies arise.

If a package is claimed by the buyer to be lost/stolen, cooperation is required from the buyer to resolve the issue.  A police report will be required to be filed on the buyers end.  An investigation by the shipping company/courier will also need to be filed by the buyer.  All information provided in the police report and to the shipping company/courier by the buyer must be provided to Vancity Diecast.  Only after the conclusion of the investigation can a remedy be offered.  


 

Returns/Exchanges

All sales are considered final after they are shipped out.  We do not offer exchanges and we do not have to honor refunds.
If for any reason you are not satisfied with the items you receive, a refund will be given ONLY after items have been sent back to us. 

Buyers will be refunded the cost of the items sent back MINUS shipping/handling fees.
If free shipping was given for your order and you want to send the items back for a refund, the shipping fee incurred from our end will be subtracted from the refund total.

Buyers are responsible for all fees/charges for sending the items back to us.
Return shipping MUST be trackable.

If any package is refused and sent back to us, you will be responsible for all associated shipping fees incurred for this order which will be deducted from any refund amount. This means you are responsible to cover the shipping fee and the fee the shipping company charges us having the item sent out and sent back to us.

If the returned items are lost in transit on the way back to us, the buyer must file a claim with their shipping courier/company used for reimbursement.
We will not provide a refund if we do not receive the items back.


 

Other Misc Disclaimers

Vancity Diecast assumes no liability under any circumstances.  Vancity Diecast shall not under any circumstances be held liable for any costs, losses, expenses and damages whatsoever and howsoever arising in any event.


 

Once again, by placing an order, you agree to have read over and accepted the all the details indicated here.

Thank you for shopping with us!